bac99's Commitment to Responsible Gaming
bac99 believes that entertainment should always be controlled and enjoyable — our protection tools and support are here for you.
Gaming as Entertainment, Not a Problem
Sports and casino gaming at bac99 is purely for entertainment — not as a financial solution. We want every player to play with awareness, safely, and in a controlled manner. On this page you will learn how to keep yourself protected, when to take a break, and how to get help when needed.
Our Tools for Your Protection
Deposit Limit
Set in advance the maximum amount you will deposit per day, per week, or per month. Setting this limit significantly reduces the risk of overspending. A 24-hour cooling period applies if you wish to increase the limit.
Time-Out Break
Need a short break? Keep your account temporarily closed for 24 hours up to 6 weeks. You will not be able to log in during this time, but your account will automatically reactivate once the period ends.
Self-Exclusion
If you feel gaming is getting out of control, choose self-exclusion — your account can be closed from 6 months up to permanently. Once this decision is made, it cannot be reversed before the set period ends.
Reality Check Reminder
bac99 sends automatic notifications at regular intervals so you stay aware of how long you have been playing. When you see a reminder, pause, have some water, and assess the situation.
Loss Limit
Set a maximum loss limit for each day or week. Once the limit is reached, your session ends automatically. This is the most effective way to avoid large losses driven by a sudden impulse.
24/7 Support Team
Contact the bac99 support team at any time via live chat or email. All responsible gaming questions are answered in both Bengali and English.
Recognise the Signs of a Problem
Gaming addiction often develops gradually. If you notice any of the signs below in yourself or someone you know, it is time to seek help.
- You cannot tell whether you are spending more time or money than your budget allows.
- You keep returning to play in order to recover losses.
- You are hiding your gaming from family or friends.
- Gaming is causing problems in your daily life or relationships.
- You feel restless or stressed when you cannot play.
- You are taking on debt or spending savings to fund your gaming.
Build Good Habits for Safe Gaming
Responsible players follow a few simple rules that keep gaming enjoyable over the long term.
- Decide on a maximum spending amount before you start playing and stick to it.
- Avoid playing beyond a set time each day.
- Keep gaming alongside other activities — not as your only source of entertainment.
- Avoid gaming when drinking alcohol or under emotional stress.
- Do not place larger bets on impulse, whether you are winning or losing.
- Take regular breaks and review your account history.
For 21+ Only
bac99 is an adults-only platform. Only those aged 21 or above may register and play here. We carry out age verification at registration and may request additional proof in any case of doubt.
We recommend using parental control software on your device to protect minors. Enable access restrictions in your browser or operating system so that children and teenagers cannot access this type of website.
How to Use the Protection Tools
From your bac99 account settings, you can activate the protection of your choice at any time by following the steps below.
Log in to your account
Go to the bac99 Login page, enter your account, and navigate to the "Settings" section.
Open the Responsible Gaming menu
In Settings, select the "Responsible Gaming" option.
Set a limit or break
Choose what you need — deposit limit, loss limit, time-out, or self-exclusion.
Confirm
Save the changes. A confirmation message will appear once the setting is active.
Get Help When You Need It
Gaming addiction is a mental health issue — there is no shame in it. Asking for help is the brave thing to do. bac99 is here for you.
Live Chat Support
The bac99 support team is active 24/7. Chat directly in Bengali on live chat — from deposit limits to self-exclusion, you will get immediate help with any issue.
Email Support
Send an email for more detailed or confidential matters. Our address is [email protected] — you can write in Bengali or English.
Choose bac99 for Safe Entertainment
Play responsibly — visit our games section or check the FAQ if you have more questions.